Last updated: 1 August 2026
This policy explains how Renew & Thrive Limited collects, uses and protects personal information submitted through this website. We are committed to handling your information carefully and lawfully, in line with UK GDPR and the Data Protection Act 2018.
Renew & Thrive Limited is the data controller for information collected through this website. We are registered in England & Wales, company number 17375016.
For any question about your information, or to exercise any of the rights below, contact us at hello@renewandthrive.co.uk.
If you complete the enquiry form or email us, we collect:
Please do not share detailed health or personal information in the enquiry form. A short outline is enough for us to respond. Sensitive matters are far better discussed once we have made contact and can talk securely.
We use your information solely to respond to your enquiry and, where relevant, to arrange an initial conversation or session.
Our lawful basis is consent, which you give by ticking the box on the enquiry form, and legitimate interests in responding to people who contact us about our services. You may withdraw consent at any time by emailing us.
We do not use your information for marketing, and we will not add you to a mailing list.
Enquiries are seen only by Natalie and, where necessary, by an associate counsellor involved in arranging your support.
We use the following service providers, who process data on our behalf:
We do not sell your information, and we do not share it with third parties for their own purposes. We may disclose information where the law requires it, or where there is a serious risk of harm to you or someone else.
If your enquiry does not lead to us working together, we delete your details within 12 months.
If we do go on to work together, your information becomes part of your client record, which is held separately and governed by the privacy notice you will be given at the start of that work. Clinical records are retained in line with professional and insurance requirements.
Under UK data protection law you have the right to:
To exercise any of these, email hello@renewandthrive.co.uk. We will respond within one month.
If you are unhappy with how we have handled your information, you may complain to the Information Commissioner's Office at ico.org.uk.
This website does not use cookies, tracking pixels, or analytics. Nothing is stored on your device and your visit is not tracked.
The site loads fonts from Google Fonts, which means Google receives your IP address as part of that request. No other information is shared.
This website is served over an encrypted connection (HTTPS). Enquiries are held in a password-protected email account. Please note that email is not a fully secure medium, which is another reason to keep enquiry messages brief.
If we change this policy we will update the date at the top of this page.